• What is embroidery?
    • The art or process of forming decorative designs with hand or machine needlework.
  • Does SD Custom Treasures do hand or machine embroidery?
    • Machine only. I mean, I’m crazy enough making handmade lace!
  • What can I put embroidery on?
    • Just about anything you want. Shirts, towels, patches, aprons, key chains (just to name a few).
  • Isn’t embroidery just for kids’ clothes or sports gear?
    • No, there are millions of designs you can pick from, add a name to something, or put a quote on something. People of all ages like embroidered items.
  • Will you embroider something with a Disney character or sports team on it for me?
    • No, due to copyright laws. We don’t embroider anything that will infringe on any copyrights or trademarks.
  • Is there anything you will not embroider on?
    • Not really, but let’s talk and if it can be done, we will do it.
  • I want an embroidered towel, but I’m afraid to use it. Isn’t it decoration only?
    • If it is your towel, go ahead and use it. If the embroidery is done properly, it will not unravel. However, with excessive use, it can. If it is a towel embroidered by SD Custom Treasures and it does unravel, send us a picture to let us know and we will be glad to discuss a replacement.
  • Isn’t getting something embroidered expensive?
    • Sometimes it can get expensive. It all depends on what you want done. Our products start at $10 and go up from there.
  • Will SD Custom Treasures embroider something for me?
    • YES! Let us know what you want, and we will work up a quote for you. And you can pick the colors of thread that is being used as well.
  • I looked through your designs, but I don’t see what I want, or I have a specific design (logo) I’m wanting, can you do it for me?
    • Yes, we can. If needed, we will have it digitized (turned into an embroidery file) and then we can produce it for you (there may be additional fees). Unless there is a copyright or trademark on it.
  • Where can I find the designs to determine what I want?
    • Coming soon to our website you will be able to see the designs.
  • How does the process work?
    • Click on Custom Order Request
    • Give me some details on what you are wanting such as what garment, how many, and your email address
    • Complete your order (nothing will be due at this time)
    • We will email you asking some clarifying questions
    • Once we have all the details, we will send you a quote and mock up of what you are looking for
    • Respond you accept the quote
    • Pay the invoice
    • Your item will not be started until it has been paid for
  • How quickly can I get my item?
    • In a normal one item order, after the quote is approved and the item is paid for, shipping usually occurs within 5 business days. There can be a small delay if we need to get a logo turned into an embroidery file. If you need it faster, let us know, however, there is a minimum $50 express fee.
  • I have received my item, but I don’t like it, can I return an embroidered item?
    • Since this is a personalized item and you have accepted the quote, it is non-returnable and nonrefundable. However, if we make a mistake or it is damage in shipping, we will gladly remake the item for you at no additional cost.
  • Do you offer coupons or discounts?
    • Currently only if we are making 50 or more identical items. Your quote will show you the discount.
  • Do you have gift certificates?
    • We do offer gift certificates in any amount.